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Orders and shipping

How to make purchases in the store?

  1. It is enough to familiarize yourself with the offer of our store, choose the products we are interested in and add them to the basket.
  2. Go to the basket with products by clicking on the basket icon in the upper right corner.
  3. We have been redirected to our cart page. Here we can make sure what products we want to order and edit the number of ordered items. If we have a discount or gift code and want to use it for the current order, enter it in the free field and click the “APPLY COUPON” button.
  4. The order will be converted and the amount payable will change. If everything is correct and we want to proceed, click the green button “GO TO CHECKOUT”.
  5. Then we need to estimate the cost of the shipment by entering the country, city and postal code to which the shipment is to be delivered. We can create an account in the store by selecting the option “MY ACCOUNT”.

a) We can also add a shipping address if it is different than the billing address, if the shipping address is the same as the billing address, uncheck the “SEND TO ANOTHER ADDRESS” box.

b) Below we can add comments to the order and a discount coupon. After completing the above data, you should decide on the method of shipping and the form of payment for the order, accept the regulations and press the “BUY AND PAY” button.

You can also place an order via the contact form or by phone

 

Accepted payment and shipping methods for the order

We accept the following payment methods:

  • Fast online transfer
  • Traditional bank transfer
  • Cryptocurrency transfer

 

Principles and time of order fulfillment

  • The order fulfillment time depends on the availability of a given product and the method of delivery. In the absence of goods or when the goods are made to order, we will inform you immediately by e-mail or by phone.
  • When all products ordered by you are available, we will ship the goods within a maximum of 24 hours from the moment of placing the order or, in the case of payment in advance, from the moment the money is received. For orders placed on weekend or Monday, we ship the goods within 48 hours.
  • Packages are sent only on working days. The delivery time depends on the choice of the carrier, the type of shipment and the delivery address.
  • The delivery time depends on the carrier, the type of shipment, the address to which it is to be delivered, as well as potential random events completely independent of us and our partners, such as, for example, extremely unfavorable weather conditions, technical failures, etc. In the case of courier companies, this time is generally 1-2 business days.
  • For more detailed information, please go directly to the FAQs on the carriers’ websites or contact their customer service by phone or email: contact ups.

 

Payment posting and bank account details

  • In the case of payment by ordinary bank transfer, the time of delivery of the package is extended by the time of the transfer (crediting the funds to our account), which usually does not exceed 3 business days.
  • In Euros for local payments in the Spain:

Beneficiary

Breedbros Jakub Marcin Gajewski.

 

Account number:

ES90 0081 7523 4100 0127 9934

 

SWIFT Number: 

BSABESBBXXX

 

  • Please enter “Breedbros” as the recipient of the transfer. In the title of the transfer, your order number.
  • We reserve the right to cancel the order if the payment is not credited to the shop’s account within 3 working days (from the date of placing the order).
  • In the case of payment made via one of the online payment systems, we send the package after receiving the confirmation of the completion of the transaction, which usually takes a few minutes. We have no influence on the time of this process, it is fully automatic.

 

Rules for the sale and shipment of cannabis seeds

  • We do not ship cannabis seeds to countries where they are illegal. To order products available on the breedbros.com website, you must be at least 18 years old – if you are not of legal age, leave this website as soon as possible.
  • In most European Union countries, such as the Netherlands, Poland, Spain, Belgium, Czech Republic, Austria, Great Britain, Ireland, Denmark, Italy and Switzerland, the possession and trade of marijuana seeds is allowed, which does not mean that it is also the case in your country. Before placing an order, we advise you to make sure that it complies with local law, as the contracting authority assumes all liability for possible violations of regulations under the law. We do not ship seeds to the USA and Germany.
  • In countries where the cultivation of hemp is illegal, our products should be treated only as a collector’s product. All information contained in the descriptions of the marijuana seeds and on the packaging is for educational and collecting purposes and is not an incentive to break the law. The sole owners of the rights to the description of goods and photos are the manufacturers of these products.
  • Germination of marijuana seeds and the cultivation of cannabis is punishable by imprisonment.
  • We ship marijuana seeds per piece in replacement packaging. In this case, it is not possible to withdraw from the contract and return the product.
  • We also do not provide advice on the cultivation and germination of cannabis seeds.

 

Order cancelation

  • If for any reason you want to cancel your order, please do so as soon as possible by e-mail or by phone. Thanks to this, you will not expose us to the costs of return shipping.

 

Change of delivery address

  • Before placing an order, you can always change the delivery address yourself by modifying your order panel or adding a different delivery address when placing the order.
  • After placing the order, you cannot change the delivery address yourself, but if the goods have not been packed and shipped yet, you can write to us or call us and ask for a modification of the address.
  • If the goods have been shipped and the first delivery attempt has not yet been made, the store staff may, in some cases, change the delivery address via a courier company.

 

Which countries do we send parcels to?

  • We send parcels to countries in the European Union. You can check the prices of shipments in the EU in: Shipment Calculator
  • Shipment to countries outside the European Union only after prior agreement with the seller.

 

Delivery times for shipments

  • As a seller, we have no direct influence on the hours in which the couriers deliver parcels. The exceptions are additionally paid services: delivery of the parcel on the next business day by 10:00: + PLN 10 Eur, delivery of the parcel on the next business day by 12:00: + PLN 8 Eur. Standard shipments are usually delivered to: company addresses from 9 am to 4 pm, to private apartments in the afternoon.
  • Usually, before delivering the parcel, the courier contacts you by phone, although there is no such obligation. If the courier does not find you at home, he can leave the parcel at a personal collection point (parcel shop) about which you will be informed by text message and / or e-mail.
  • We suggest that you check the monitoring of the parcel and in the case of the first non-delivery of the parcel, contact us or the courier company and provide an alternative address at which the courier will find the recipient or an authorized person. Contact for forwarders: ups contact

 

Useful information
The right to withdraw from the contract without giving a reason

  • If it turns out that the ordered product would not meet your expectations, you can cancel the purchase without giving any reason within 14 days from the date of receipt of the shipment. This is only possible if the product has not been used and has not been damaged in any way. The product does not have any permanent traces of use, meaning that it will be delivered in a condition that enables it to be resold as a new product. If another product was added to the purchased goods for free or at a reduced price, it should be sent back together with the returned goods.
  • Pursuant to the provisions of the Act on consumer rights, the Buyer who is a Consumer may withdraw, without giving any reason, from a distance contract with the Seller within 14 (fourteen) days from the date of receipt of the goods. In the event of this withdrawal from the contract, the contract is considered void. A declaration of withdrawal may be submitted by the Seller to the Seller either by e-mail by sending an e-mail with the declaration to info@breedbros.com or by sending a written declaration on paper by traditional mail to the following address: Breedbros, Olaberria, 20212, San Luzia 3. The statement may be submitted by the Consumer on the statutory form, a specimen of which is attached as Annex 2 to the Act on consumer rights. The seller provides a template of the form here. Depending on the consumer’s choice, the statutory form may be sent both by e-mail (as a file attached to the e-mail) and by traditional mail (i.e. on a paper carrier). The consumer is obliged to return the goods to the Seller via the Post Office within 14 days from the date of withdrawal from the contract to the following address: Breedbros, Olaberria, 20212, San Luzia. More information can be found in the Regulations.

 

Complaints and return of goods

  • All complaints regarding the purchased Goods, including the order processing and returns, should be submitted by e-mail to the following address: info@breedbros.com.
  • Reporting a complaint regarding the non-compliance of the delivery with the order placed and complaints regarding damage to the shipment in transport should take place immediately, but not later than 3 days from the date of receipt of the shipment with the order. The Seller informs that in the event of damage to the shipment in transit, the Buyer has the right (in accordance with the Transport Law) to request the supplier to draw up a damage report in a situation where the supplier does not draw up a damage report on his own initiative. The report should be prepared in the presence of the courier and contain photos (with a date stamp) of the non-compliance found, which will allow the seller to consider the complaint positively. Complaints submitted after 3 days from the date of receipt of the shipment and without a damage report drawn up will not be considered. Submitting a complaint regarding the condition of the parcel collected in the InPost parcel locker should be made using the appropriate option in the parcel locker, where the parcel should be immediately put back in the parcel locker of the parcel locker, leaving it at the Operator’s disposal. The complaint form will be sent to the Customer’s e-mail address. It must be completed within 14 days and approved, which is equivalent to submitting a complaint. If the customer fails to do so, the package will be returned to the sender. Claims for invisible defects or damage to the shipment may be reported no later than within 7 days from the date of receipt. In this situation, it is necessary to go with the advertised parcel to the InPost facility and draw up a damage report at the facility.
  • We also recommend that you submit a complaint directly to the forwarder through special complaint forms: UPS complaint

 

How do we pack shipments?

  • We use the following materials for packing parcels: cardboard, black stretch, bubble envelopes, brown packing tape. The packaging does not reveal the contents in any way.

Discounts and freebies

  • We add various freebies to each shipment. In the packages you will be able to find: newspapers, stickers, lighters, feminized seeds, lanyards, leaflets, cards, etc. The composition of additives changes and may be different in each package. Sometimes you may not find anything free. It happens when we don’t have anything to put into your package. Fortunately, these are very rare situations
  • What predisposes you to receive a discount and on what terms it is allocated: First of all, systematic purchases. We provide the greatest discounts for our regular customers. If you want to make purchases for a larger amount, contact us, we will arrange a discount individually. For every 100 Eur spent on seeds, we add 1 free feminized seed. We add seeds as we currently have in stock. We do not combine the discount offer with the offer of free seeds.
  • You choose – seeds or discount. We do not combine discount offers with pre-orders. The discount offer does not apply to seeds that are currently on sale.
  • Discounts on seeds: For orders over Eur 150 – 10% discount, over 300 – 15%. For regular customers and larger orders, we add discount vouchers for 10% or 20% or even more, which can be used for next purchases. Free shipping for orders over Eur 200. The discount can be converted into free Feminized seeds.

 

Security

  • All data provided on our website is sent to us via an encrypted connection confirmed with an SSL certificate. The website is hosted on a foreign server.
  • We are a legally operating company in the EU. You can safely contact us via encrypted chat on the site. Email: breedbros@protonmail.com. Telegram or signal application to the number: +34 695633755.

 

Do we send cash on delivery?

  • Yes. We send COD shipments, just choose right option during order.

 

Are the prices listed on the website current and final?

  • Information on the breedbros website, both regarding product availability and prices, is updated daily. However, according to the applicable law, the presented products and prices on the website are only a PRESENTATION and are only an invitation to submit a purchase offer. We reserve the right to change the price stated on the website.


Personal collection points.

  • We are not a stationary store. Receipt of goods takes place from the warehouse office of the intermediary shipping company or shipping companies’ pick-up points.
  • There is also possibilities to picked up in person after prior appointment.


Do I have to register an account in the store to make purchases?

  • You do not need to register an account to make purchases in the store. You can make purchases without registering, however, creating an account is associated with additional benefits.

 

Didn’t find the answer to your question? Please use the contact form in the contact section.