Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We ship the ordered products within 24 hours after the payment is credited. In the case of shipment, “cash on delivery” is sent immediately after the customer confirms the willingness to collect (write an email with sentence: “i confirm the order {ORDER NUMBER]” or confirm by phone in a conversation with our employee. The waiting time for the package may be longer when we do not have the purchased goods in stock. If such a situation occurs, we will inform you about it and the approximate waiting time.

You can create an account by clicking on “My Account”. There are two options to choose from – a wholesale or retail account. If you just want to shop with us, fill in the form fields and click “Register”. If you represent a company, click “Or Want to Register as a Wholesaler?” and do the same. 

After logging in to your profile, click on “addresses” and then edit “shipping address”.

After completing the order, we will inform you about the letter number by sending a link to the page where you can track your package and the shipping number of your shipment to the e-mail address provided in the order. Couriers also inform you about an attempt to complete the parcel by sending an SMS or an e-mail.

We do not have access to the data on your card. Only the bank has access to it.

If you are a retail client, taxes are already included in the price. If you are a wholesale customer, we deduct VAT for EU companies. Spanish companies buy with VAT.

We ship packages wherever it is legal to have cannabis seeds.

Yes, everything will come in one package, unless we arrange shipping individually.

Beneficiary

Breedbros Jakub Marcin Gajewski.

Account number:

ES22 2100 3474 5522 0006 0527

SWIFT Number

CAIXESBB

If you need to swap an item

Returns and Exchanges

Read about it here : PRIVACY POLICY

First. We apologize for the situation.

Please let us know and send the wrong product back at our expense. We will send the correct product to you immediately.

First. We apologize for the situation. 

We have many years of experience in working with couriers and packing parcels. Thanks to this, we know how to pack to be safe. In addition, we know, we try to avoid such problems, because they are always associated with too much unnecessary work. However, if the goods are damaged, you should write a damage report with the courier, take photos of the damaged product and contact us for further complaint procedures. We will make every effort to ensure that you receive the undamaged product as soon as possible.

Please send all questions to: info@breedbros.com

We are happy to support you. Just ask: info@breedbros.com

You must inform us as soon as possible so that we can redirect the package: info@breedbros.com. If it is too late, we will have to withdraw the package sent to the wrong address and send it again. It will be connected with the customer incurring additional courier costs for transporting a wrongly addressed parcel.

Yes, of course. just let us know: info@breedbros.com. however, if we have already shipped the package, we will have to ask you to reimburse us for shipping costs.